What do you like best about Gem?
(This is all related to Gem ATS only, not their CRM tool).
They have an option for AI-powered resume review which helps identify best-matched candidates (although it's only as good as your own prompts).
Candidate profile view is good, you can easily see which other roles the candidate has applied for and what stage they are in etc.
Overall implementation was relatively easy but could also be because the features are lacking so you don't have to do much to get it up and running.
I am sincerely hoping that I see a lot of the improvements they promise in the next few months in which case I am happy to edit the review. Review collected by and hosted on G2.com.
What do you dislike about Gem?
Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team needs. This is very disappointing given they charge the same as much more mature products. They have clearly built this very quickly without thinking about how various members of the hiring team across different companies might be using the product.
For example, there is no candidate survey right now;
As a hiring manager, you can review profiles but 1. in order to get to that view, you have to navigate through the recruiter view which is not intuitive at all and 2. you have to type in your feedback for each profile reviewed, there is no easy "Pass/Fail" scorecard;
Notifications are severely lacking (about candidates moving into different stages, for example) and still being built;
You cannot just enter offer information without having an offer template in place as Gem assumes you would be generating and sending out the offers through Gem.
Even if you do enter offer information, the actual reporting is lackluster -- you cannot download basic information about the offers made such as salary (!).
It forces you to send no-reply emails via Gem's own gem.com email, you cannot set up a company domain which is again just a sign of product immaturity.
Overall, the dashboard, help articles and reporting are all still heavily centered around the CRM, the ATS is an afterthought.
For a lot of it they now say it's "in the works" but this was fully misrepresented at the time of decision-making. Review collected by and hosted on G2.com.
